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i have a 10GB contract line and ran out Data in about 10 days into the month. I did not understand this and called customer care that I wanted to dispute. they investigated the matter and gave me 3GB which the said was a no admittance of guilt and that the matter was finalized. when the 3Gb was finished I bought 500MB just for 4 data to my surprise when I checked on my Vodacom app I noticed that my bill was going up even when I still had data available from the 500MB I purchased. I called the call center where the consultant informed me that it seemed like I was being billed out of data even though I had data. the consultant said she was escalating the matter for me. this was on 27/09/2017. I waited two weeks then called back to follow up, I was informed the call was closed as no fault was found I then asked why did they not communicate with me and I received no good reason, I asked the consultant to log a dispute for me and they said they are not allowed to do that anymore since the beginning of October and that her senior will call me within 24hrs. this was on 10/10/2017 and to this date I have not received a call from them. this has been an unpleasant experience and I expected better from Vodacom. I am so tired of your stories that if I could cancel my contract without penalties I would do so right now. you seem to think it is privilege for me to give you my money for poor service.