According to Vodacom : the Synonym for "Resolved" is avoid the customer in totality until they go away.

Last attempt to resolve before going to the customer service ombudsman (CGSO),

Good Day Shameel,

I trust that you are well

Kindly see below, and let me know if you believe this is the customer service that you as the CEO of Vodacom are aware / approve of?

We have been waiting more than a month for stock to complete an upgrade, after 3 hello peter complaints , every person I speak to tells me they will resolve and keep me updated, yet nothing has happened already a month later. Vodacom now wants to cancel the contract because they pick up that there hasn’t been an upgrade on the line. Yet there has been one PENDING FOR A MONTH!

I’m not aware of any hurricanes, tornadoes, storms, or any other natural disasters recently, which have had this massive impact which resulted in Sony and Vodacom delaying shipment for a whole month,