JM
JJ M

1 reviews | Active since Jul 2011

06 Aug 2021, 07:25

Accidentally added unwanted extras to my account.

I have had no problems with my wi fi router or billing until now.

I recently ran out of data and used the app to buy extra data. I bought a 5 gig bundle as it appeared to be on the app. This month I am shocked to see on my bill that this 5 gig bundle has been added again. Now it seems it is a permanent thing. This means my account will be nearly double each month. I went to the app to stop this but there is no option to remove this bundle that I thought was a top up bundle that I brought. Please remove this extra monthly bundle immediately as I will not be able to afford this premium each month. Updated your app to CLEARLY differencite between adding permanent bundles and buying top up bundles AND to give the option to remove of one does make the same mistake. I send an e mail on the contract option AND tried to call the call centre from my cellphone from another network but was kept waiting so long my air time run out before could speak to anyone to assist me.

Please stop this permanent extra bundle today and confirm you did via e mail.

This serves as written notice to Vodacom that I DID requested this thing to be removed from my account.

Regards

0
Replies (2)
Vodacom
Vodacom's reply06 Aug 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JM
JJ M's update06 Aug 2021, 16:47
Reviewer Update
Please let them contact me with email as I cannot answer phone calls. Altogether they dont really need to contact me just remove this new monthly bundle from my account as I will not pay for it since I have already hereby given you written consent that I do not want this and that I added it somehow by mistake and your app does not make provision to remove it again.