1 reviews | Active since Jul 2011
Accidentally added unwanted extras to my account.
I have had no problems with my wi fi router or billing until now.
I recently ran out of data and used the app to buy extra data. I bought a 5 gig bundle as it appeared to be on the app. This month I am shocked to see on my bill that this 5 gig bundle has been added again. Now it seems it is a permanent thing. This means my account will be nearly double each month. I went to the app to stop this but there is no option to remove this bundle that I thought was a top up bundle that I brought. Please remove this extra monthly bundle immediately as I will not be able to afford this premium each month. Updated your app to CLEARLY differencite between adding permanent bundles and buying top up bundles AND to give the option to remove of one does make the same mistake. I send an e mail on the contract option AND tried to call the call centre from my cellphone from another network but was kept waiting so long my air time run out before could speak to anyone to assist me.
Please stop this permanent extra bundle today and confirm you did via e mail.
This serves as written notice to Vodacom that I DID requested this thing to be removed from my account.
Regards
