1 reviews | Active since Mar 2009

14 Dec 2020, 08:54

Accidental Damage Insurance

Good day

Just received an SMS reminding me of a debit order that will run on the 21st of December, amounting to R701,72. I also confirmed this amount on my App. My debit order has not been that amount and the call centre adviced me that this amount included an accidental damage cover which I recall never taking up. In fact I cancelled it a while ago if you can check on your records. My instalment since my latest upgrade increased to R624,03 and has been for a couple of months now. Please rectify and ensure that the correct amount goes off this month, reverse the accidental damage cover I never took out. Thanks.

Regards

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2020, 09:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team