1 reviews | Active since Jan 2012
Access to Vodamail removed
I have a three contracts with Vodacom plus a few prepaid numbers. I have Vodamail registered on some of these. However for a while now I have been unable to access Vodamail as Vodacom has seen fit to remove the link from their portal. This is at least the fourth time they have done so in recent years and each time I have to call their customer services (the 111 IVR is a total dogs breakfast by the way) to try and resolve this. On one occasion a couple of years ago it turned out that Vodacom had unilaterally without any reason or any prior notification seen fit to delete all my emails with the result that I had to threaten them with legal action unless they immediately restored my email. It took several hours before my emails were restored.<br> I called 111 again today at 12h30 and after battling my way through all the ******* they have on their IVR I eventually managed to speak to a consultant who after I explained my predicament of not being able to access my emails told me to hold the line and prompty terminated the call.<br> I am sick and tired of the contemtuous manner in which Vodacom treats its subscribers. <br> I demand that a knowledgable consultant phone me promtly and reslove this.
As discussed telephonically, your enquiry has been addressed
Regards
Vodacom Consumer Website Team
As discussed telephonically, your enquiry has been addressed
Regards
Vodacom Consumer Website Team
