KO
Kevin O

1 reviews | Active since Jul 2017

18 Jul 2017, 01:31

Access to Certain Websites Restricted

<p>I recently called the customer care line to assist me as I do not have access to certain websites (Pricecheck, Facebook, Catchoftheday, etc) and get a message from vodacom saying: "Sorry Access denied, You don't have permission to access this page. For assistance, please call customer care on 082111 free from your Vodacom cellphone." </p> <p>I explained this to the call center agents and also provided some of the restricted websites, but they could not assist me.</p> <p>I am using a con SIM and pay every month for a service that does not work. Could someone please attend to this and get it resolved ASAP! </p>

0
Replies (3)
Vodacom
Vodacom's reply18 Jul 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

KO
Kevin O's update18 Jul 2017, 10:59
Reviewer Update

Someone on mybroadband.co.za forum has helped me sort out the problem. Apparently, the Adult Content setting was the cause.

Vodacom
Vodacom's reply18 Jul 2017, 12:06
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc