Accept liability for your mistakes!

Vodacom, this is my last post to you, stop hiding behind your terms and conditions. You/your staff/your system made a mistake which resulted in your customer's loss. You need to accept liability. Below is what you communicated, MINUTES and DATA will be lost on the 31st of the month. You then on the 30th of August took my AIRTIME. If you don't understand or care that you are wrong, then just say so.

"Hi ******

We have received your request to convert ******* to pre-paid.It has been logged and will take effect on 2020-08-31 17:28:29.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom