DR
Dalena R

1 reviews | Active since Jan 2016

20 Jan 2016, 11:24

Acc l***-8 JNR Soer still waiting on Vodacom!

I've got 2 contracts that were cancelled after there 2yr term November 2015 and still been billed for that: *** and ***) I am not going to pay for that and want my money back if they deduct it again in January 2016.<br> <br> People from vodacom phoned me about \specials"that I did not understand and send me this specials after I cancelled it twice!!! I send it back by PostNet (tracking nu: PN***) on the 1st of December 2015 and now they BILL me for contracts I never took and try to cancelled for weeks!<br> Item nu: *** *** amount: R139<br> Item nu: *** *** amount: R109<br> Item nu: *** *** amount: R109<br> <br> I am a pensioner of 77 and do not even use WhatsApp or the internet because I do not know how! Please help me because I do not have this items and can not afford it. I asked my neighbour to send me this complaint after trying to sort it out at our Vodacom dealer in Parys that gave me several numbers to phone that I did but still I received this billing of R1 137.76<br> <br> The only contract I still have with VODACOM is: ***<br> <br> I did report this issue on the 15th already but until now I've got no responce from Vodacom yet!"""

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2016, 11:26
Official
Hello D Reynecke,

Thank you for the posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team