TB
Thandeka B

1 reviews | Active since May 2020

08 May 2020, 18:01

***

Here I am opening my monthly invoice from vodacom to find that I have been billed for subscription of services I never asked for. 2days ago, I received an SMS confirmation for subscription to some video games, which I IMMEDIATELY canceled because I NEVER REQUESTED them... This is something that has happened before, I noticed that my airtime was disappearing without calls or any activity, when I followed up, I was told that I had subscribed to some video games... I was VERY shocked because I dont even play with my phone like that...

Today, I was again told I subscribed to monthly data & vodacom min... I've been walking around with a big head singing praises about vodacom giving me free bundles... & suddenly I am paying for that when I NEVER asked for it...

I REFUSE to pay for this service because I DID NOT make the order for it...

0
Replies (1)
Vodacom
Vodacom's reply10 May 2020, 02:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team