GB
Gary B

1 reviews | Active since Jul 2011

22 Jul 2016, 07:58

Abysmal service from Vodacom...again

<p>Unresolved data issue now running in to its 6th month. As a retention strategy I was offered 1GIG additional data monthly for the length of the contract as well as 100 V2V additional minutes. July again not allocated, every moth I have to phone and ask for it to be loaded. Now the 22nd of July, I have had to purchase my own data. *** via Ismail Ncube and Reference ********** 15 via Sibusisu Mbeka. Awful awful service, Vodacom is in material breach of their contract with me. I should have gone to Cell C like I wanted to. </p>

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Replies (2)
Vodacom
Vodacom's reply22 Jul 2016, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GB
Gary B's update26 Jul 2016, 13:02
Reviewer Update

What a surprise. No response from the most useless Cell Network in the country.