Abysmal Service From Vodacom

Absolutely abysmal!

Vodacom are useless, unable and clearly unwilling to help. I am nearly 4 months down the line trying to get an issue resolved and am still battling with them.

In March of this year I upgraded my contract. After a few months I started noticing that the amounts debited off my account were substantially more than the amounts invoiced.

I called Vodacom on the 04/07/22 to try get this resolved.

After much back and forth we ascertained that the person (Hassan Moosa) who upgraded my contract upgraded a different number (which i have no recollection of even having) and now i am being billed for 2 cellphone contracts.

Vodacom have been debiting an extra R14876.98 from my account since April!

I have spoken to everyone from cancellations, to customer service, to after sales to the ***** department and even special needs and this is still not sorted out nearly 4 Months after the initial complaint! The amount of time I have wasted on this is ridiculous. So much for striving to have complaints dealt with in 14 days?

Absolutely useless.

Vodacom has put me out of pocket nearly 7.5k. That number will increase to nearly 9k after i get debited extra again tomorrow.

Vodacom are now ignoring my emails. When i call i get transferred all over the place with no resolution in sight.

Eventually I was told for them to rectify the issue, I must upgrade the right number this time and then once this is done, Vodacom will fetch the other device and refund me the money. This was on the 06/10

I have now upgraded the line that was supposed to be upgraded initially (at a higher priceplan than the initial contract offered which is actually unacceptable in my eyes since this is Vodacoms mistake. Why am i losing out now?)

Vodacom have now left me sitting with both devices because they have still not sent their couriers to fetch the old device (2 weeks later) and I am going to be double debitted again and then i won't be able to meet my other financial obligations.

Reference number was ***... Which they marked as resolved.... It isn't resolved untill you refund my money!

They are very quick to dish out new contracts, but drag their feet when it comes to refunds and any type of customer service.