ABYSMAL SERVICE

Our specialist manufacturing concern, based in Pinetown, exports most our our production all over the world. Until recently we utilised Vodacom Business for our internet broadband and voip access. After years of indifferent, expensive, service, we decided to terminate our broadband service portion of our contract as we very easily found a better solution. We expressly requested to delete the broadband portion only. Last week our phones ceased to work. Not a healthy situation for a business to find itself in. Various members of staff took time off their busy days in an endeavour to find, 1, someone who cared and 2, someone who knew what they were talking about at Vodacom Business. To date we have failed and are without phones. The only progress has been made is being informed by department that the voip service has not been terminated, whilst another person there told us they have no record whatsoever of our voip service (hosted by Vodacom for 6 years)!!