1 reviews | Active since Dec 2017
Abysmal Fibre Connection
We live in a complex in Petervale in Johannesburg and got forced to switch over to Vodacom's Fibre service because our old provider did not want to be an ISP anymore.
Ever since then the internet connection has been nothing short of abysmal in the evenings. My latency to google.com is normally 3-4ms, it has now gone to between 300 amd 400ms every single night.
This is a MASSIVE problem for me because my fiancee and I play games online in the evenings, and this massive latency makes it impossible to play.
I have phoned the ********** hotline so many times and yet I am still sitting with the same problem. This is getting absolutely ridiculous now.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Thank you for taking my call. I have escalated this matter to the Fibre team for review and assistance.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
Thank you for taking my call. I have escalated this matter to the Fibre team for review and assistance.
We apologise for any inconvenience caused.
Regards
Moddy