Abysmal

Good day,

To say that I am unhappy with the service received is an understatement.

I called Vodacom on 25/03/2024 with the intent of cancelling my contract.

An agent (suddenly no one knows who it is) then pushed me into having a contract match, where you will match the other service providers fee for R 495.00.

Lo and behold tis month I was charged over R 829, which is double that the agreed upon amount.

When I called Vodacom I was advised that they changes were not made (even though I have a confirmation email)

I want the R 495.00 payment to be a it should have been this month and a refund for the rest of the over charge.

The service is beyond abysmal.