TB
Thandorh B

1 reviews | Active since Apr 2021

09 Apr 2021, 09:42

Abuse of power from Vodacom

So last year i ordered fiber from Vodacom, the price was R675. Vodacom failed to deliver the fibre to my residence a few months later Vodacom debited R830 from my account,i called them to reverse this amount they failed to do within 7 days and i went to my bank to reverse it,after a few days vodacom reimbursed me. I called Vodacom to advise them i had already reversed at my bank and they should take their R830 but they didn't and now I'm recieving a call from VVM demanding i pay R1030.00 . Can vodacom please stop with this Harrassment.

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2021, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team