abuse of power

Please assist, router and sim card has been collected from me, the Hollopeter team did confirm that the account will be closed. when i called in yesterday 082 195-8 I was advised that the account is active and will continue being charged. The last debit order went off on the 20th of this month even though the product is not working as it is supposed.

Account Mobile number: *** Contact number: *** please assist with confirmation of account closure.