EP
Enid P

1 reviews | Active since Jul 2017

06 Jul 2017, 09:49

Abuse of account

<p>WASP sent me a message wich I did not even open. They are charging me R7 per day without my permission and Vodacom is allowing this to be added to my account. They gave me a contact number and referred me to them to cancel this so called service. This number is unreachable ********** . Vodacom does not want to help me and WASP continues to add to my account. I hold Vodacom accountable for this. How can they allow this and do not want to take responsibility. I have been debited with R455.26 since January and I want this taken off my account immediately. I will definitely cancel my account once my contract has run out in October. No customer service!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply06 Jul 2017, 09:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team