ABUSE FROM VODACOM, after being a loyal life long customer!

Someone called me and convinced me to upgrade two of my numbers, which I really wanted cancelled for I did not want my abusive husband to get a hold of me, the consulted then said I could migrate these two numbers to two top up numbers I already had. In trying to do so, I was sent from pillar to post until I gave up and asked that they just cancelled those two lines. The person I was speaking to at that time said that she could not cancel the upgrade done less than an hour earlier, but her supervisor, who was in a meeting at the time would. THAT NEVER HAPPENED. Today I called just to check and upon finding out that it never happened I tried again to cancel the lines, but again, being shoved from pillar to post, and having calls cut left right and centre..... Vodacom can call you and force you with lies to upgrade, but you cannot call them to undo this???? That is so abusive!!!!!