MM
Mzuvukile M
1 reviews | Active since Dec 2019
19 Jan 2022, 20:17
Abuse from an established service provider Vodacom
Vodacom is claiming an amount of R264 from me for a contract that i never had it with them. Saw an advert of data from Mobilestore of Telkom then app****. When the package arrived there was a vodacom sim card as well. I have since returned the package back to Mobilestore yet Vodacom is still demanding payment from me.
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Vodacom's replyOfficial
19 Jan 2022, 20:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2022, 20:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mzuvukile M's updateReviewer Update
21 Jan 2022, 07:53Good day. Thank you for the speedly response to resolve this matter. In future kindly look at your own contracts to see whether you have valid reasons to subject your own customers to these legal processes where a person's credit profile is prejudiced. This just shows that your customer interest is less important than your profit interest. Had you really looked into my profile you would have seen that i have been a vodacom customer for more than 15 years but i guess that doesn't count for anything.
MM
Mzuvukile M's update21 Jan 2022, 07:53
Reviewer Update
Good day. Thank you for the speedly response to resolve this matter. In future kindly look at your own contracts to see whether you have valid reasons to subject your own customers to these legal processes where a person's credit profile is prejudiced. This just shows that your customer interest is less important than your profit interest. Had you really looked into my profile you would have seen that i have been a vodacom customer for more than 15 years but i guess that doesn't count for anything.