NT
Nelisiwe T
1 reviews | Active since Apr 2013
17 Mar 2022, 20:01
Absurd services
Once again i bought data for R49 to complete a Vodabucks goal for data of R45 or more and get 100 Vodabucks on Monday the 14th just before 8pm. This time vodacom'***cuse of me not getting the Vodabucks that i paid for, for R49 for 2gb + 2gb night they say on their side i bought data for R33 the once consultant told me vodacom game me a discount and there was no discount i bought data for R49 and i have proof i went on my purchase history and it clearly shows there. All vodacom does is to rob people. And their service is pathetic.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Mar 2022, 20:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2022, 20:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2022, 16:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that our records indicate that you were in contact with our Customer Care Team on the 17-03-2022 and was advised correctly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2022, 16:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that our records indicate that you were in contact with our Customer Care Team on the 17-03-2022 and was advised correctly with regards to your query. Regards Consumer Website Team
Best regards,
NT
Nelisiwe T's updateReviewer Update
19 Mar 2022, 09:42I was not helped in the 17th your consultants failed to look at my purchases history and gave me wrong information and that's just absurd , i had to phone again on the 18th to get help and I'm grateful for Sello for helping me yesterday, maybe your other team mates must learn from him
NT
Nelisiwe T's update19 Mar 2022, 09:42
Reviewer Update
I was not helped in the 17th your consultants failed to look at my purchases history and gave me wrong information and that's just absurd , i had to phone again on the 18th to get help and I'm grateful for Sello for helping me yesterday, maybe your other team mates must learn from him