AC
Athan C

1 reviews | Active since Feb 2014

26 Jul 2019, 16:58

Absurd Penalty Fee for downgrading.

Customer for years I have forgiven multiple errors that cost me money and precious time to resolve them and get my money back because of your mistakes Vodacom. But somewhere I have to draw a line as I believe you like dealing with mindless customers. I signed for a contract with a device for 24 months. A few months into it I decided to migrate the existing Flexi 200 Top Up to a Smart S+ Top Up. from 175 exc VAT to 339 with no objection. As it turns out down the line I am not using nothing from the SMS's and Data only the minutes as my circumstances have changed. So I decided to ask to revert my contract back to the original Flexi 200 only to be told I need pay a penalty Fee. Are you Serious ? When you get my money every month and I use half the contract do I ask for a refund ? Atrocious absurd I wish I could find more words to describe this. I will move all my contracts away from Vodacom already I have requested the cancellations. I would rather pay more and cancel my contracts than give you another penny of my hard earned money to downgrade my contract not more than what our original agreement was. I didn't ask to pay less for what I signed for. But when I asked to pay more you where more than happy to agree. But now that I wan't to go back me as a customer I have to be punished because I wan't to go back to my original contract. Shame on you. You would rather loose me as a customer so I can keep paying high than converting me to my original contract and keeping as customer. What can I say?

0
Replies (2)
Vodacom
Vodacom's reply27 Jul 2019, 12:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AC
Athan C's update03 Aug 2019, 12:34
Reviewer Update
I was contacted by Yandi from your department. Give that women a Bells first I ve spoken to in a long time that understood immediately what I am talking about and was able to sort it out in a matter of 2 days. Not only that I have to appreciate ethos she kept me informed all the way and was honest with no excuses. Thank you Yandi for taking the time and sorting my issue out. Vodacom needs more people like you if they want to move forward. And not just because you resolved this, your ethos your empathy your understanding are all worth way more appraisal that the might credit you for. Thank you once again.