Absurd experience

I have had the most absurd experience with Vodacom that I have ever heard of in more than a decade that I have been their client. I wrote a previous review to which Vodacom responded with, what was probably a bot generated response, that they would phone me back, which they did not. My contract is more than R900 per month. I renewed it after 3 years, never missing a payment, but Vodacom refused to give me the phone I preferred, which was about R100 more per month. They offered me a deal that is below R600 pm. I accepted it because I just did not have the energy and time to carry on with begging them to value me as a very long faithful customer. I got the Samsung A24. What a big mistake and what a struggle I am having with this phone, So explain to me Vodacom, you clearly do not trust me to renew my contract for even the same amount as what I have been paying for the last 3 years, but you are prepared to give me a contract with a substandard phone. Are you trying to get rid of dead stock? That is definitely the only conclusion I can make. So be aware Vodacom customers. If Vodacom is only prepared to give you a cheaper contract, you will not be happy with the phone they set you up for. This is what businesses do when they have complete control over you. My credit score won't allow me to go to other companies, which Vodacom knows all to well. You do not value people Vodacom. I am not happy to be stuck with you.