AS
Avril S
1 reviews | Active since Sept 2010
07 Nov 2024, 14:12
Absurd debit order
I logged a complaint previously because my fibre was terminated "by accident". Vodacom resolved this and promised me a refund of R499, which I never received. I was also restarted on a new fibre agreement and informed I would enjoy 3 months fibre at R520, then R720 thereafter. Instead, I was debited absurd amounts of: R1754.34 on 25 September 2024 and R1148.00 on 25 October. Please refund me the R499, R1754.34 and R1148.00. You should only have debited me R520 twice so far. I have a complaint before and this has not been corrected.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2024, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2024, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2024, 08:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today at 8:00am you have confirmed that you were contacted and the fibre account explained to you.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2024, 08:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today at 8:00am you have confirmed that you were contacted and the fibre account explained to you.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,