ABSURD CUSTOMER SERVICE

I am complaining about bad service I have received from Vodacom at Evaton Mall , this is a newly contract initiated 30 Apr 2023 . The consultant did not explain to me that the SIM only requires home lte router , which I bought separately still the SIM card it is not working no network signal , I had to visit another branch a very good service very informed branch because of the evaton branches incompetency and not informing the clients on the pro and cons of when choosing a plan resulted me in not having a network after several calls not being picked up the worst part of it thru seem not to care by calling me I have to daily call them with my own airtime , their service is absurd if there is a rating after 0 I would rate them that . I have been an understanding customer but my work is prejudiced on a daily basis which is the main purpose why I need the data . All I need is the account to be cancelled and I go to a very informed branch .