Absurd client ******ion

Requested a quote from Vodacom to fix a 2 year old Samsung Tab1 that kept on rebooting. They quoted me R3600 - the parts was R3100. Not accepting their quote I went home and googled on the internet possible solutions for this problem. I found it and followed the instructions. Problem solved. Believe me I am no technical expert hence the reason I took the phone in for repairs - but you can damn well believe the shock and distrust I now have for Vodacom. Not having to mention lack of customer service they provide. I walked in there at 09h00 there were two customers, the rest of the stations were open. I had to take a ticket and wait till I was called. In the mean time I had to sit and watch staff sitting at each others stations and chatting, eventually I got up and asked one of the ladies if anybody could help me - she looked upset at me for the interruption because she was taking a photo of her computer screen which had a tattoo displayed on it - she told me very politely I had to wait till I was called. I went back to the seating area and waited a few more minutes till I was assisted.