Absurd

When you search on google - cancel Vodacom Contract they give you 3 options which are the following: Contact Vodacom Contract Cancellation or dial 135 on your phone or email ***.. I sent a email on the 15th of August to Vodacom *** to cancel my Vodacom Contract which no one has responded to till today? My contract expired in September so i got a surprise and my account has been debited again this month.. When i called Vodacom today they said that you need to call for your contract to be cancelled and that there will be another 30 day period so i will be debited again at the end of the month?

I work for a company where we deal with customers everyday, when a customer sends a message to the wrong line we don't ignore the customer, we either send the customer the correct departments number or we forward the query to the correct department.