Absulte Pahetic Service

Effective from 1 October I upgraded and was offered an additional 10 gigs once off. Come 1 October this was not allocated to me. I follow-up with the store where I upgraded and they referred me to phone directly as they cannot phone on behalf of clients. During the course of the whole week from 2 Oct - 7 Oct I spoke to various consultants. Some promised 48 hour resolution and some promised to phone me back IN 15 minutes like Azipheli who quoted Ref 1-6BTY05M1R. I spoke to a supervisor on Saturday Thabo Mdogoane and he referred me to my store. I spoke to a consultant Sunday who told me there ref numbers don't have alphabetical letter in. She quoted a ref 1- ********** ********** When I upgraded my package was not open in front of me and neither was I given insurance option . I am thus not surprise that my phone is faulty after only 5 days in use. They did not even offer me CLIP options when I upgraded and I had to do this myself on Sunday. I want: 1. My 10 Gigs for a full month usage 2. Replacement of my phone by a new one 3. Redress for my inconvenience If not then I regard the contract as null and void as Vodacom failed to comply with the agreement on their part. Your service is disgusting !!!!