CP
Claire P

1 reviews | Active since Jul 2016

15 Jul 2016, 05:49

Absoutley shocking service from Vodacom Business still have not resolved a problem from April

<p>In January 2016 I got a new Samsung S6 Edge. Since day one I have had poor reception. After getting nowhere complaining to Vodacom, I put it on Hello Peter. I was then was contacted and a Sim Swap was suggested. I did a Sim Swop and still had terrible signal problems.<br /> The inconvenience of sending my phone in for repair is to say the least unbearable. Bottom line the phone does not work properly since i got it and I have got nowhere with my communications with vodacom here is the refernce number i was given EC-041H-2QL5NU to which Ive heard nothing . I know just called your business call centre to follow up after multpile emails and was told this problem was resolved and they will have to log another complaint and it will take 72 hours !!!! after 3 months of dealing with you to try get this resolved and having a phone that i cant even speak to poeple on due to poor reception this is shocking. I just need this phone to be replaced with one that works!!!!!!! Vodacom you have been abouslty disgusting in your service.<br /> <br /> <br /> <br /> <br /> </p>

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Replies (2)
Vodacom
Vodacom's reply15 Jul 2016, 05:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CP
Claire P's update15 Jul 2016, 05:53
Reviewer Update

what was actually even better was after first reporting this problem they ignored it . I then reported it again still n othing then i went on hello peter to which i recieved a call telling me to replace the sim i did this and since getting back into contact to tell them the problem is still persisting they have not dealt with this.