ABSOLUTLY BAD SERVICE

<p>I am disgusted in the service I received from Vodacom, let me rephrase NO SERVICE received. </p> <p>I did an online updgrade on the website on the 19th of February, with the delivery only the sim and top dog voucher was delivered, after multiple phone calls, they said that there is something wrong with the website, when you select the Huwawei P9 or P9 lite it does not show that you have selected a handset and only did a sim only upgrade!!!! BUT on the preliminary invoice it shows that a handset is deducted!!! </p> <p>Also after milions of phone calls, I was asked to send an email to ********** they will be able to reverse the upgrade, so that we can do it again. This was done on the 21st of February. Up and till now NO PICK UP was done. I lost all my free minutes (490 min) as well as datea (3Gig) when the upgrade was activated end of February, I phoned in before doing the upgrade and asked if I upgrade to a diffrent package will I loose any of my free minutes and date and the awnser was NO. </p> <p> </p> <p>I also left a message on the Vodacom FB page. On the 28th of February Ashwen phoned me and said thaty my issue was given to a senior advisor and that this person will contact me within 24 to 48 hrs, its been 8 DAYS and still no one has phoned me, email response every time is, sorry for the inconveniance, a senior advisor will contact you as soon as possible. </p> <p> </p> <p>THIS IS ABSOLUTLEY REDICOULIS!!!!!!!!!!! </p> <p> </p> <p>WORST SERVICE EVER!!!!!!!!!!!</p>