Absolutley Lack of servcie from Vodacom and their Tech Lee-Roy Hull

Absolutely Ridiculous!!!!!!!!!!!!

This is my 3rd SR in 2 - 3 months with Vodacom. And they are all simple once.

Yet it takes weeks to sort out. I have to phone every second Day and get escalated. Then nothing happens.

As their Support can only email the back office who must do work. Which they never do they can not be reached and sit over backwards protected by the silly system vodacom has got.

The front Support is not support as they can not do anything or assist with anything. They are merely go between email persons.

They pick phone up quick but can not do any support function.

Telkom take 20 -30 min t o pick up but support can assist and react immediately. No back office emailing system which is not effective.

The Technician at Vodacom Mr Lee-Roy Hull has now been sitting with my request for about 1.5weeks. And does absolutely nothing on it. As they are untouchable.

While its costing me money for their laziness and in effectiveness.

Ridiculous. Vodacom also owes me Credit for this period Mr Lee-Roy did not perform the request.

Vodacom will again respond below saying someone will, contact me. Which is also blatant lies. As they never ever do and just post this below to make them look better as if they did.

While the Techs do nothing.

SR190 ********** 16

I should even be allowed to cancel my 24month contract due to breach of contract from Vodacom. As they fail to delver support and their blatant promises to contact me which they never ever do.