CW
Caitlynn W
1 reviews | Active since Oct 2020
12 May 2021, 16:31
ABSOLUTLEY EFFING USELESS.
To the *********** sales person this may concern,
I app**** for a contract with you online. Your website told me I had been provisionally approved. I later on got an sms saying that my application got approved (assuming that means I got the contract, correct me if i'm wrong - But if I am, please change your wording). I then received a phone call this morning (3 days later, might I add). The sales consultant informed me that I do not qualify for an iPhone, however I do qualify for a samsung device. Please explain the logic behind this, because apparently it is beyond me. What is the difference?
I arranged for the same sales consultant to call me back at 15:00, obviously this never happened because your customer service is atrocious. So I called in, and spoke to a very confused consultant who then left me on hold for 15 minutes - another problem I have with your services. Naturally I hung up - and that is 15 minutes I will never get back.
So please could someone contact me and actually assist me? Or do I have to carry on fighting this losing battle? What is the point of your customers being able to take out contracts online and then being treated like this? I could have just gone into a store and wasted my time there. I'm really not impressed with your services at all.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 May 2021, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2021, 13:13Dear Caitlynn Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried to call you back but we were unsuccessful.
Your portfolio was too low for the iphone deal hence you were presented with a different deal with a different handset.
You may enquire at the credit bureau to check the status of your ITC profile. Regards Consumer Website Team
Your portfolio was too low for the iphone deal hence you were presented with a different deal with a different handset.
You may enquire at the credit bureau to check the status of your ITC profile. Regards Consumer Website Team
Best regards,
Vodacom's reply20 May 2021, 13:13
Official
Dear Caitlynn Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried to call you back but we were unsuccessful.
Your portfolio was too low for the iphone deal hence you were presented with a different deal with a different handset.
You may enquire at the credit bureau to check the status of your ITC profile. Regards Consumer Website Team
Your portfolio was too low for the iphone deal hence you were presented with a different deal with a different handset.
You may enquire at the credit bureau to check the status of your ITC profile. Regards Consumer Website Team
Best regards,
CW
Caitlynn W's updateReviewer Update
21 May 2021, 10:27Hello Vodacom,
Your Customer care consultant called me and explained that to me. He said he was going to call me back with an answer to my questions. I'm still waiting for said phone call.
I received an SMS saying that the application has been approved, meaning that I was approved, and therefor should have my phone by now. It's not my fault that you send false information to your clients.
I was not presented with another deal, I was told I could get any Samsung device of my choice. Which then brings the question - why can I take a R900 contract on a Samsung, but I cannot get a R400 contract on an iPhone? It makes absolutely no sense. I don't need to contact the credit bureau, I need someone to contact me with regards to this because you told me it's been approved via SMS, so I want the phone that I've app**** for.
regards,
Caitlynn Webster
Your Customer care consultant called me and explained that to me. He said he was going to call me back with an answer to my questions. I'm still waiting for said phone call.
I received an SMS saying that the application has been approved, meaning that I was approved, and therefor should have my phone by now. It's not my fault that you send false information to your clients.
I was not presented with another deal, I was told I could get any Samsung device of my choice. Which then brings the question - why can I take a R900 contract on a Samsung, but I cannot get a R400 contract on an iPhone? It makes absolutely no sense. I don't need to contact the credit bureau, I need someone to contact me with regards to this because you told me it's been approved via SMS, so I want the phone that I've app**** for.
regards,
Caitlynn Webster
CW
Caitlynn W's update21 May 2021, 10:27
Reviewer Update
Hello Vodacom,
Your Customer care consultant called me and explained that to me. He said he was going to call me back with an answer to my questions. I'm still waiting for said phone call.
I received an SMS saying that the application has been approved, meaning that I was approved, and therefor should have my phone by now. It's not my fault that you send false information to your clients.
I was not presented with another deal, I was told I could get any Samsung device of my choice. Which then brings the question - why can I take a R900 contract on a Samsung, but I cannot get a R400 contract on an iPhone? It makes absolutely no sense. I don't need to contact the credit bureau, I need someone to contact me with regards to this because you told me it's been approved via SMS, so I want the phone that I've app**** for.
regards,
Caitlynn Webster
Your Customer care consultant called me and explained that to me. He said he was going to call me back with an answer to my questions. I'm still waiting for said phone call.
I received an SMS saying that the application has been approved, meaning that I was approved, and therefor should have my phone by now. It's not my fault that you send false information to your clients.
I was not presented with another deal, I was told I could get any Samsung device of my choice. Which then brings the question - why can I take a R900 contract on a Samsung, but I cannot get a R400 contract on an iPhone? It makes absolutely no sense. I don't need to contact the credit bureau, I need someone to contact me with regards to this because you told me it's been approved via SMS, so I want the phone that I've app**** for.
regards,
Caitlynn Webster