1 reviews | Active since Apr 2017

26 Oct 2023, 11:04

Absolutely Useless Service

So it has been almost 1.5 months since we informed Vodacom that we are moving our internet line. We’ve been waiting and waiting for them to deliver a new router which was an absolute mess, finally it came this past Monday. Then we get told it takes openserve 24-72 hours from delivery of the modem to come and install. Today is Thursday! The last of the 72 hours. And when we called to see where they are they said it was only logged with them yesterday!!! Are you ****tards completely oblivious to the fact that people might loose their jobs or holiday leave sitting at home waiting for ****** no one to be sent!!?? This is absolutely disgusting and of such a bad, poor and utterly useless service the likes of which I’ve never come across before! Even after my first review and an apparent consultant handling my case they still can’t get their business in order! Vodacom, your **** service even tops that of wesbank! 😡😡 I will make sure all people I know hear about this and I will never recommend anyone for your internet!

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2023, 12:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team