absolutely useless service and unhelpful staff

After paying my outstanding balance early on the 9th November (before 10 am) which I did despite receiving an accurate account, I received an sms at 12.02pm same day thanking me for the payment and telling me that there was no need to submit a proof of payment. this sms also said if the service was disconnected it would be reinstated today (9 nov) At about 5 pm my service was disconnected in the middle of a call. I was redirected to the collections dept (***) after following prerecorded instructions I keyed in my cell no. I was thanked for my payment, and asked to leave a number where a consultant could call me back \Shortly"(so far no one has called. i then called customer care. after a 1 HOUR call i was eventually told by the consultant Khanyisile Khosana that my payment would take up to three days to reflect"