sP
sathie P

1 reviews | Active since Sept 2015

13 Jan 2025, 09:40

Absolutely useless - disgrace - Stay away from Vodacom

Vodacom is absolutely useless. Dont expect any customer service. Absolutely useless with no concern about customer satisfaction. Buy from them at your own peril. even when their products or services dont work they make ZERO EFFORT to resolve the issue.

I've been with a dysfunctional internet fiber line for 3 months. Vodacom thinks this is ok. 40 seconds for a web page to load and all they can do is reset the line. I've told them umpteen times there is a problem but nothing gets done. Even the person to oversees hellopeter complaints did zero about resolving this. all they do is just tick the box (called the customer) and then nothing gets done. absolutely useful and an embarrassment

Their router is faulty but they refuse to help setup my own router . Yes, refuse to help me and rather have me use their dysfunctional (200 mbps line) .

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2025, 09:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

sP
sathie P's update13 Jan 2025, 10:01
Reviewer Update
To be honest my view is that that is all hot air. I've heard this many times before. your consultants close the SR without even investigating. your team is absolutely f*&#! useless. I upgraded my line during the period with the hope of getting a new router. And, even that did not work. i'm stuck with this **** and i cant use another service provider because Vodacom owns the infrastructure. i'm lost for words. I dont know what else to do.

based on my experience with vodacom, i dont know what is worse. Vodacom, Eskom or randwater?