LF
Louwna F

1 reviews | Active since Apr 2021

29 Apr 2021, 11:30

Absolutely USELESS!!!

Ridiculous!!! What the hell is going on with Vodacom????

I have been trying to pay my account online since Sunday and all it just keeps giving me is “Oops… they can’t process right now”!!!

Tried emailing the invoice to myself.. but no banking details on their invoices (..... on another note.. STILL have my incorrect details on there.. from more than 6years ago.. after I've submitted many documents to have it changed)

Went back to trying card payment online. Checked from both my bank accounts and ended with one of my cards being suspended…!?

Attempted to contact my bank to assure them it is not ***** and to activate my card again… only to be redirected to an automated voice saying that my cellular network has been suspended….. ***!!!!!!!!

Do you want my money or not!!

I have now currently been on hold trying get through to someone at Vodacom for exactly 34:09minutes

HELLLLLOOOOOOO!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2021, 14:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team