LH
Lizel H

1 reviews | Active since Aug 2016

14 Dec 2018, 11:10

Absolutely useless, bad service, unresolved!!!!!

What an ongoing nightmare it's been since August 2018. For 5 months I have fought an ongoing battle.

No one at Vodacom knows what they are doing. From the staff in the call centre, call centre management, after sales account managers, etc.

My query/complaint/nightmare is still not over and no one is taking responsibility and ownership to sort this out.

I will never refer anyone to Vodacom. I thought Autopage was bad, but Vodacom is even worse. I don't think I am ever going to see this resolved... Vodacom, pls sort this out!!!

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2018, 11:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team