1 reviews | Active since May 2024
Absolutely useless and don't care about the customer
14 DAYS WITHOUT SERVICE AND STILL NOT RESOLVED!!!
After Vodacom messed up by upgrading both my phones to Home LTE (apparently not allowed, because the sim is in a phone and not a router). I have not had any service from Vodacom since 1 May 2024. I have been in to the Vodacom shop every second day, but as a franchise, apparently there is not much they can do.
An upgrade reversal was requested and Vodacom approved it, but said that all services will be back to the way it was on 1 June 2024. In the mean time I cannot make or receive calls, I can not even google anything, use GPS, or any usual service one would expect from a mobile phone. I use these phones as my every day phones as well as my business phones. Vodacom seem to think that it's OK that I pay for a full month of service and receive NOTHING. I have phone data that will likely expire before 1 June 2024
The responses I get back from Vodacom are the usual copy and paste responses with "dear valued customer," but I do not feel any of that as sincere.
NOT HAPPY!
I LIVE ON A FARM. THIS IS MY ONLY WAY TO MAKR AND RECEIVE CALLS. I DO NOT HAVE A LAND LINE. IF THERE IS AN EMERGENCY? WHAT THEN? I CAN'T RECEIVE CALLS, SO IN THE MEAN TIME I LOSE OUT ON BUSINESS, BECAUSE CLIENTS CAN'T GET HOLD OF ME, SO THEY MOVE THEIR BUSINESS TO SOMEONE WHO HAS A PHONE THAT WORKS. PARCELS ARE SENT BACK, BECAUSE THE COURIER CAN'T PHONE ME TO SEE WHERE I'M AT.
I'M PAYING FOR A SERVICE FOR A MONTH THAT I'M NOT RECEIVING! I HAVE AIRTIME THAT WILL EXPIRE, BECAUSE I CAN'T USE IT.
I WANT A REFUND FOR THE MONTH FOR THE LACK OF SERVICE AND FOR THE LOST AIRTIME. I WANT SOME FORM OF REIMBUR*****T FOR ALL THE BUSINESS I'M LOSING.
THIS WAS YOUR F***UP!!! NOT MINE!!! NOW I GET PUNISHED FOR YOUR FAULT! NO!!!
THIS CASE IS ONLY CLOSED WHEN MY SERVICE IS BACK ONLINE. SO THIS CASE IS NOT CLOSED!
I LIVE ON A FARM. THIS IS MY ONLY WAY TO MAKR AND RECEIVE CALLS. I DO NOT HAVE A LAND LINE. IF THERE IS AN EMERGENCY? WHAT THEN? I CAN'T RECEIVE CALLS, SO IN THE MEAN TIME I LOSE OUT ON BUSINESS, BECAUSE CLIENTS CAN'T GET HOLD OF ME, SO THEY MOVE THEIR BUSINESS TO SOMEONE WHO HAS A PHONE THAT WORKS. PARCELS ARE SENT BACK, BECAUSE THE COURIER CAN'T PHONE ME TO SEE WHERE I'M AT.
I'M PAYING FOR A SERVICE FOR A MONTH THAT I'M NOT RECEIVING! I HAVE AIRTIME THAT WILL EXPIRE, BECAUSE I CAN'T USE IT.
I WANT A REFUND FOR THE MONTH FOR THE LACK OF SERVICE AND FOR THE LOST AIRTIME. I WANT SOME FORM OF REIMBUR*****T FOR ALL THE BUSINESS I'M LOSING.
THIS WAS YOUR F***UP!!! NOT MINE!!! NOW I GET PUNISHED FOR YOUR FAULT! NO!!!
THIS CASE IS ONLY CLOSED WHEN MY SERVICE IS BACK ONLINE. SO THIS CASE IS NOT CLOSED!