Absolutely useless

It is almost 3 months now that I have been trying to port my number from Cell C to Vodacom and due to the total inefficiency and ignorance of all Vodacom departments I have failed to do so. The first contract done at The Grove was incorrect as the port went to a brand new number. This contract was deleted after 6 weeks and I was asked to do another one. I have been charged for the month of April and May but have never used Vodacom. I have been to The Grove about 10 times and nothing has been done. I have phoned Customer Care about 5 times but they haven't a clue what to do. I cannot get through to the accounts department as my number is not a Vodacom number so I am literally at the end of my tether with this incompetence in all departments. Jacques at The Grove promised to sort it out but unfortunately never calls me back and has done absolutely nothing. How I get my money back is a bit of a mystery to me? I have given up trying to port my number as obviously Vodacom are incapable of doing it. I have never come across such bad service ever in my life and the biggest problem is that no one at Vodacom actually cares - perhaps a bit of training might be beneficial.