ABSOLUTELY USELESS

I have given more than anough time for this issue to be resolved, yet it still isn't and I am over it now.

On Wednesday, the 3rd of June 2025, I called Vodacom Fiber due to connectivity issues we had been experiencing since Sunday, the 1st of June 2025.

The first operator I got told me that my connectivity issues were due to peak hours. I told her that it was an unacceptable excuse as we have a 300mb upload and download uncapped fiber line with Vodacom and peak hours is not supposed to influence us. Needless to say, I could hear she was not very interested in assisting (wish I could remember her name to mention it here) and I put the phone down and called again. This time I got a more helpful operator, she had a look an advised the Metrofiber was experiencing an outage in our area and I will be notified once everything is up and running again. 24hrs later, we still had connectivity issues. I then called Vodacom again, on the 4th of June, the operator that assisted us went through all fault finding and advised that Metrofiber was no longer experiencing an outage and they are unable to tell us what the problem is, because on their side is shows we have internet. We proceeded to open a ticket and was advised that a technician will be sent out within 24-48hrs to assess the situation. (Ticket ***-737081)

By the 6th of June 2025, we had still not received any feedback regarding our ticket, to which I gave Vodacom a call again (at around 5pm in the afternoon), this operator then advised that a technician would be sent out over the weekend, Saturday or Sunday as the technicians do work on Sundays.

Come the weekend, no technician comes out, instead they call us on Sunday afternoon, the 8th of June 2025 and again ask what the issue is. I explain that we have interrupted connectivity, 5hrs without internet and 2mins of "connected without internet", so in my books - no internet at all, and that we were advised that a technician will come out to assess the situation. This operator then says "no ma'am, a technician will not come out" because they first need to log a ticket with Metrofiber and Metrofiber will then decide whether or not it is necessary for a technician to come out. However, he is confident that it is a router problem and that it will entail us ordering a new one. I ask him how long that will take, if we decide to just go ahead and get a new one, he then advised I must first wait for feedback from metrofiber which would take 24-48hrs and then if we order it will take 7days, so I asked "so this means I will be without internet for at least another 2 weeks", to which he advised that no - everything should be sorted and up and running by that coming Friday. (13 June 2025) Spoiler alert - it was not.

I had then called Vodacom multiple times that week, starting on the Wednesday, because again I received NO FEEDBACK.

At this point I was livid and told them I want to cancel my contract with IMMEDIATE EFFECT because I am paying for a service I am not receiving, I work from home and I have exams starting this week. No, they told me, the cannot they need 30 days notice (Well ***** you for taking my money and not providing a service, you are *****ING FROM ME)

Anyways - the lady on the phone told me she will ensure that I get feedback and request a manager call back. Needless to say - I did not get a manager call back and also no feedback, instead Vodacom finally came out to us on the Friday (13 June 2025) and this technician could not figure out what the problem was (stating that there is, in fact, nothing wrong with my router). So - back to square one. Metrofibre than comes the Saturday morning (14 June 2025), does all the testing and establishes that there is a line fault 13km away from our home and should be fixed ASAP as multiple clients have been affected by it.

He does some thing and gets our line to pump out at least 32mb (But, keep in kind, I am paying from a 300mb line) At least I could continue working, but still had not received any feedback from Vodacome.

Skip to today - a week later - and here I am with the EXACT SAME ISSUE AGAIN. I call Vodacom and complain AGAIN, because why hasn't this been fixed and why have I STILL NOT received feedback 10 days later? This operator tells me that she cannot see an issue on our line on her side and that they will provide feedback within 24hrs again. Yeah right - I know for a fact that I will not receive feedback at all.

I have spent R2000+ this month on extra data just to freaking work and study, you guys have cost me more than R3000 on internet and half of that money was a massive waste because you guys are USELESS!!!

You are all extremely ***********, you guys are ******* for taking money and not providing a service and denying me immediate cancellation due to your INCOMPETENCE. I HATE Vodacom and I will NEVER EVER advise any person to take out a contract with you- none of you know what you are doing and you have no respect for clients time and concerns. ABSOLUTELY USELESS!!!!!!!!!!!!!!!!