JV
Jason V
1 reviews | Active since Jan 2015
07 Jul 2025, 13:28
Absolutely useless
ABSOLUTELY fed up. Billed for services I can't use. Your TOBI chat bot *** is USELESS. Can't log a support query.
You are happy to take my money each month but when I try to to get ANY level of support from your company NOTHING. Your call agents don't listen, your IVR goes nowhere. What am I paying for? I can't make or receive calls, I can't send or receive SMSs, when I call my number it tells me IT'S NOT AVAILABLE ON THE MTN NETWORK... despite being on Vodacom. Your staff at the shop say I must PAY for a new Sim Card that I just PURCHASED in JANUARY! I can't get through to anyone except your upgrades center... Like *** Vodacom honestly. Shocking
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jul 2025, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2025, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jason V's updateReviewer Update
07 Jul 2025, 14:16I genuinely doubt that. Thanks for the generated response. I'd probably get more support from a phishing **** anyway.
JV
Jason V's update07 Jul 2025, 14:16
Reviewer Update
I genuinely doubt that. Thanks for the generated response. I'd probably get more support from a phishing **** anyway.
JV
Jason V's updateReviewer Update
07 Jul 2025, 17:01So an agent phoned me. Not much use that call was. "We can't find your number on the system". ARE YOU KIDDING ME... Genuinely are you KIDDING ME??? I had my number ported to Vodacom in January and it worked until May. NOW YOU TELL ME YOU CAN'T FIND MY Number???
YOU are billing ME every MONTH for that number!
Now I'm told I must go to the store...Even after explaining the store told me I MUST BUY A NEW SIM? Excuse ME????
And I'm expected to pay full price for my non existent service for 2 months after VODACOMS mess up???
I'll be cancelling all my services. Thank you...
YOU are billing ME every MONTH for that number!
Now I'm told I must go to the store...Even after explaining the store told me I MUST BUY A NEW SIM? Excuse ME????
And I'm expected to pay full price for my non existent service for 2 months after VODACOMS mess up???
I'll be cancelling all my services. Thank you...
JV
Jason V's update07 Jul 2025, 17:01
Reviewer Update
So an agent phoned me. Not much use that call was. "We can't find your number on the system". ARE YOU KIDDING ME... Genuinely are you KIDDING ME??? I had my number ported to Vodacom in January and it worked until May. NOW YOU TELL ME YOU CAN'T FIND MY Number???
YOU are billing ME every MONTH for that number!
Now I'm told I must go to the store...Even after explaining the store told me I MUST BUY A NEW SIM? Excuse ME????
And I'm expected to pay full price for my non existent service for 2 months after VODACOMS mess up???
I'll be cancelling all my services. Thank you...
YOU are billing ME every MONTH for that number!
Now I'm told I must go to the store...Even after explaining the store told me I MUST BUY A NEW SIM? Excuse ME????
And I'm expected to pay full price for my non existent service for 2 months after VODACOMS mess up???
I'll be cancelling all my services. Thank you...