Absolutely Useless

<p>I have cancelled all my contracts with Vodacom in Dec 2016. They have not cancelled two of contracts and still billed me and allocated the money I paid to cancel the contracts to my bills for Dec 2016 & Jan 2016 after sending them all the details via e-mail of what I paid. I have been trying to find out if all was cancelled since the beginning of January 2017 but no one at Vodacom can assist me, the don't know what is happening and keep transferring me to Customer Services who can't help me. I just want to make sure my contracts are cancelled and they reverse the billing for Jan 2017 as I sent all details through for the contracts to be cancelled at the end of Dec 2016. </p> <p>Please assist me in getting some answers as no one at Vodacom can assist me not even the Cancellation Department they are absolutely useless </p>