Absolutely useless

<p>I took out a new contract with Vodacom downgrading from a business contract to a lesser contract for private use only. The contract was due to start on 1 November 2016. But it seems the contract was never activated and I have had no luck getting it sorted. They continuously try to tell me that my data is being eaten up by background apps, but nothing is running. I cannot use the phone unless I am in a wifi area. So I am essentially paying for a phone which I cannot use. </p> <p>When I visited the Vodacom shop in Blue Route in Tokai, Cape Town to get help, they told me I should buy more data to sort out the problem.</p> <p>when you type *111# into the phone, it tells you my balance is nil. When we loaded R110 worth of airtime, it told me my balance was R538?????</p> <p>and nobody can explain why that is. I have been into 3 Vodacom shops to try and sort out the problem. I have tried calling customer care, and have had no luck with anything. The only reason I haven't had a complete fit in the store is because I do have a work phone which I can use, so it isn't a complete train smash. However, the point is still that I am paying for a contract which I cannot use and nobody has been able to help me which I find completely ridiculous. I am really annoyed and have lost complete faith in Vodacom. I have asked them to cancel the contract and give me a new one, but because I have refused to pay for that, they have refused to do it. Absolutely no customer service at all. I am beyond fed up. If nobody repsonds to this, I will be going to Cape Talk and the newspaper consumer columnists.</p>