RS
Ryno S
1 reviews | Active since Jul 2016
19 Jul 2016, 09:56
Absolutely useless
<p>I upgraded my contract telephonically for a new Samsung S7 and Galaxy Tab 3 Lite on a uChoose 750. The upgrade was purchased on 14 July and I received delivery on 18 July.</p> <p> </p> <p>However, the box did not contain all the items. I did not receive the Top Dog voucher and more importantly the Sim Card for the Tablet on which I am suppose to receive 250mb pm x 24months.</p> <p> </p> <p>In addition, no one at Vodacom has been able to assist me with the missing items or to do a simple sim swap as all the operators always appear to be offline.</p> <p> </p> <p>Absolutely pathetic service from Vodacom. </p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Jul 2016, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2016, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RS
Ryno S's updateReviewer Update
22 Jul 2016, 07:36Contact has been made by Vodacom very briefly, and issues still not sorted out. The service and accountability remains absolutely poor. Vodacom has announced that its customer base has fallen, and at this rate I am not suprised. Very poor service all round.
RS
Ryno S's update22 Jul 2016, 07:36
Reviewer Update
Contact has been made by Vodacom very briefly, and issues still not sorted out. The service and accountability remains absolutely poor. Vodacom has announced that its customer base has fallen, and at this rate I am not suprised. Very poor service all round.
RS
Ryno S's updateReviewer Update
26 Jul 2016, 09:36Utter utter useless, still not resolved. Stay clear!
RS
Ryno S's update26 Jul 2016, 09:36
Reviewer Update
Utter utter useless, still not resolved. Stay clear!