AJVV
Annuschka Jansen Van Vuuren

1 reviews | Active since Nov 2013

28 Nov 2017, 16:51

Absolutely useless!!!

Never in my whole life have I ever heard of any company that takes over 3 months for a small credit not +-R100...I have been having issues with Vodacom for the past almost 4 months. Every single month I am billed incorrectly. Every month I have to go into the bank to reverse the debit order because they deduct incorrectly. It is completely unacceptable. I would not advise Vodacom to anyone!!!! I opened a Telkom account at the exact same time and have not had a single problem with them. So why is Vodacom such an issue???????????????!!!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Nov 2017, 13:24
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,

AJVV
Annuschka Jansen Van Vuuren's update29 Nov 2017, 14:25
Reviewer Update
Thank you very much! Greatly appreciated!