Absolutely unacceptable service from Vodacom.

I placed an order for a new phone on 23 September, and during the confirmation call, the consultant assured me that delivery would take 2–3 weeks. It’s now been over three weeks, so I followed up — only to be told that my order was cancelled by the very same consultant, who falsely claimed that I requested the cancellation.

Since then, I’ve called Vodacom multiple times and have been promised a callback each time, yet no one has contacted me back. I have no idea what’s happening with my order, or if I’ll even receive the phone at all.

To make things worse, I ordered this phone in advance as a birthday gift for myself, and my birthday is now just a few days away — still no phone, no update, no accountability.

This entire experience has been frustrating, disappointing, and completely unprofessional. I expected far better from a company like Vodacom. Easily the worst customer service experience I’ve ever had.