hB
heidi B
1 reviews | Active since Jan 2014
18 Jun 2019, 10:35
Absolutely unacceptable
Its an absolute shame, their upgrade departement upgraded my contract and 12 days later they still have not delivered and still have not cancelled the upgrade. I ask for a copy of the voice upgrade contract where it is clear they said it would be delivered within 2 working days. I have never been treated so badly and so unfairly
I sent 7 mails to the upgrade departements and still today I have not received one word back from them.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2019, 14:51Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Te
Best regards,
Vodacom's reply18 Jun 2019, 14:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Te
Best regards,
Vodacom's replyOfficial
28 Jun 2019, 15:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have credited your account with the debit order return fee charged. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply28 Jun 2019, 15:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have credited your account with the debit order return fee charged. Regards Consumer Website Team(SA)
Best regards,
hB
heidi B's updateReviewer Update
29 Jul 2019, 12:03 This is still not resolved. Still shows i have received an upgrade. This has been going on from 12 June 2019. Reddy promised to sort it out, well it was empty promises. I am hopeless. Most pathetic service I have ever received. It is unacceptable
hB
heidi B's update29 Jul 2019, 12:03
Reviewer Update
This is still not resolved. Still shows i have received an upgrade. This has been going on from 12 June 2019. Reddy promised to sort it out, well it was empty promises. I am hopeless. Most pathetic service I have ever received. It is unacceptable