AT
Antony T

1 reviews | Active since Mar 2019

04 Nov 2022, 01:15

ABSOLUTELY THE WORST SERVICE EVER.

I've been trying for 2 years to cancel services that Vodacom is incorrectly billing against my account. In March it seemed that I had finally been successful. Besides calling in more than 15 times, spending probably a total of 15 hours on the phone, I also logged 2 VERY NEGATIVE reviews on Hello Peter. I was assured that all the services had been cancelled, and I would get credits that same month. *******. I'm still being billed for one of the services.

HOW DIFFICULT CAN IT BE. 2 YEARS, AND STILL UNABLE TO FIX THIS MESS. APALLING.

I AM PAYING MONTHLY FOR A LAPTOP THAT WAS SENT BACK TO VODACOM 8 MONTHS AGO. TO ME THIS IS THEFT.

AND DO NOT DARE JUST TELL ME THIS HAS BEEN DEALT WITH.

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2022, 08:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team