AT
Antony T
1 reviews | Active since Mar 2019
04 Nov 2022, 01:15
ABSOLUTELY THE WORST SERVICE EVER.
I've been trying for 2 years to cancel services that Vodacom is incorrectly billing against my account. In March it seemed that I had finally been successful. Besides calling in more than 15 times, spending probably a total of 15 hours on the phone, I also logged 2 VERY NEGATIVE reviews on Hello Peter. I was assured that all the services had been cancelled, and I would get credits that same month. *******. I'm still being billed for one of the services.
HOW DIFFICULT CAN IT BE. 2 YEARS, AND STILL UNABLE TO FIX THIS MESS. APALLING.
I AM PAYING MONTHLY FOR A LAPTOP THAT WAS SENT BACK TO VODACOM 8 MONTHS AGO. TO ME THIS IS THEFT.
AND DO NOT DARE JUST TELL ME THIS HAS BEEN DEALT WITH.
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Replies (1)Vodacom's replyOfficial
04 Nov 2022, 08:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2022, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
