Absolutely Terrible Systems and Service!

I was on their website and considering purchasing a Samsung S25 which was on special for R16 999.

The website/online process had an error on the Payment Details step and I DID NOT enter any payment details or confirm the purchase.

Their useless system has INCORRECTLY created an order for the phone and also has the province noted as the Eastern Cape but I live in the Western Cape!

None of the consultants are able to assist with cancelling the order which I did not accept or confirm.

All I want is for the order to be cancelled and never have to deal with Vodacom again (can only imagine their contract billing if they can't see or cancel an order!).

Have phoned and spoken to Sales, After Sales, Customer Care and sent a formal complaint to the INDICATED email address but all the consultants say is "you need to speak to ******"!!

It is unthinkable in 2026 that a company as big as Vodacom have a system where their Customer Care team is unable to access customer/potential customer details!

I expect a response from someone at Vodacom who has the ability to access order records (cannot believe you have to complain on a public forum and ask for something so ridiculous.....)