mT
matthew T
1 reviews | Active since Aug 2011
15 Jun 2021, 16:18
Absolutely terrible service
vodacom bedford Square. I went to upgrade my cell phone contract on Saturday at this branch. A phone and watch was upgraded. They did not have the watch I wanted so I was told to wait until Tuesday. On Monday I phoned and spoke to the supervisor DJ he told me there was a delay and would have the watch on Wednesday morning. On Tuesday I phoned and spoke to the representative Dineo that assisted me, she said DJ is off and he made a mistake because Wednesday is a public holiday and the watch will only be delivered on Thursday. This is unacceptable.
I have never received such terrible service from any Vodacom branch in all my life. Stay away from this branch.
I would like a manager to contact me immediately.
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Replies (2)
Vodacom's replyOfficial
16 Jun 2021, 07:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jun 2021, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mT
matthew T's updateReviewer Update
21 Jun 2021, 14:59I would like to commend Vodacom Bedford square for taking my complaint seriously and resolving my complaint very quickly. On Wednesday morning JD and Dineo arranged a better watch for me to upgrade to. I am very happy with the service and I am a very satisfied customer.
mT
matthew T's update21 Jun 2021, 14:59
Reviewer Update
I would like to commend Vodacom Bedford square for taking my complaint seriously and resolving my complaint very quickly. On Wednesday morning JD and Dineo arranged a better watch for me to upgrade to. I am very happy with the service and I am a very satisfied customer.