ABSOLUTELY TERRIBLE SERVICE

Went in to complete my upgrade 09 Jan '15. Initially consultant was very distracted and rushed the consultation. Little to no information explained or provided. Deal was signed off but only ONE of the two contracts was completed. First the wrong package was selected and then the wrong SIM was issued, this was detected once I arrived home. Spent time on the phone with the call centre and was advised to go back to the store. Returned the next day only to find out the consultant knew he gave me the wrong SIM and did not bother to call to advise me of this. He then assured me he would change the package to the correct one which I requested. Returned to the store 9 days later with a fault on the mobile device, this consultant (different consultant) was also not very friendly and my issue was not resolved when I left the store. I had to call the manufacturer of the device to assist. When the new contract took effect 1 Feb, it was the incorrect package. Spent time on the phone again with the call centre only to be told I need to go in to the store. Went through that same day and was advised I would be contacted and assisted the next day. its the third day and nothing has changed!!!!